Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Grindlex Home Services ("Grindlex," "Company," "we," "us," or "our"), governing your access to and use of our website, our online booking quiz, our live chat, and the home services we perform throughout Los Angeles County and surrounding areas of California. By requesting a quote, booking a service, using our website, or otherwise engaging with Grindlex, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Grindlex Home Services

Grindlex Home Services is a licensed and insured home services company based in Los Angeles, California, offering a range of residential services including TV mounting, furniture assembly, landscaping and lawn care, cleaning, and general handyman work. We work with a network of trained professionals and staff to complete jobs booked through our website, our phone line, and our online chat.

2. Eligibility and Accounts

By using our services, you represent that you are at least 18 years old, or are booking with the permission and supervision of a property owner or authorized adult, and that you have the legal authority to request services at the property provided.

3. Booking, Quotes, and Pricing

Our online booking quiz provides an estimated price based on the information you supply, such as the type of service, property details, and job specifics. This estimate is not a final guaranteed price. The final price may be adjusted if, upon arrival, our technician finds that the actual scope of work, materials, access, or property conditions differ materially from what was described at booking.

4. Scheduling, Cancellations, and Rescheduling

Appointment windows are estimates and may shift due to traffic, prior jobs running long, weather, or technician availability. You may cancel or reschedule a confirmed booking by contacting us as early as possible. Cancellations made with insufficient notice, or repeated no-shows, may be subject to a trip or scheduling fee.

5. Payment

Payment for completed services is due at the time the job is finished, unless a different arrangement has been agreed to in writing in advance. An invoice or receipt will be provided for your records.

6. Customer Responsibilities

• Provide accurate information about the property, the job, and access instructions at the time of booking.
• Ensure a safe, reasonably clear work area for our technicians to perform the requested service.
• Disclose any known hazards, fragile items, pre-existing damage, or special conditions relevant to the job before work begins.
• Be present or make arrangements for someone authorized to be present, unless other access arrangements have been agreed upon.

7. Licensing, Insurance, and Workmanship

Grindlex Home Services is licensed and insured to operate in the State of California. Proof of licensing and insurance is available upon request. We stand behind the quality of our work and will address workmanship issues reported within a reasonable time after job completion.

8. Limitation of Liability

To the fullest extent permitted by law, Grindlex is not liable for pre-existing property damage, conditions not disclosed to us prior to service, or damage arising from customer-supplied materials, furniture, or equipment. Our total liability for any single service is limited to the amount you paid for that service.

9. Photographs and Portfolio Use

We may take before-and-after photographs of completed work for quality assurance, training, and marketing purposes, such as our website portfolio. You may request that photographs from your job not be used publicly by contacting us.

10. Website Use and Intellectual Property

All content on the Grindlex website, including text, graphics, logos, and the booking quiz tool, is the property of Grindlex Home Services and may not be copied or used commercially without our prior written permission.

11. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of California. Any dispute arising from these Terms or our services will first be addressed through good-faith direct communication between you and Grindlex before any formal proceeding is pursued.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.