Privacy Policy

Grindlex Home Services respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we store and protect it, and the choices available to you when you visit our website, use our online booking quiz, chat with us, or become a client of ours.

1. Information We Collect

• Information you provide directly: your name, phone number, email address, service address, and details about the job you are requesting through our booking quiz, phone calls, or online chat.
• Chat and support conversations: messages you send through our website's live chat, which may be reviewed by our support staff or by an automated assistant, and may be handed off to a live human operator.
• Service and billing records: job history, service notes, invoices, and payment confirmations associated with your account in our internal client management system.
• Technical information: basic website usage data such as pages visited and general device information, collected through standard analytics tools.

2. How We Use Your Information

• To schedule, confirm, and perform the home services you request.
• To generate accurate quotes, invoices, and payment receipts.
• To communicate with you about your booking, including confirmations, arrival updates, and any changes to scope or pricing.
• To respond to questions through our live chat, whether answered by our support team or an AI assistant.
• To send you service reminders or requests for a review after a completed job, where you have not opted out.
• To maintain accurate business records for accounting, legal, and quality-assurance purposes.

3. Our Internal Client Management System

When you book a service with Grindlex, your contact details, service address, and order history are stored in our internal client management system, referred to internally as our CRM. This system is used exclusively by authorized Grindlex staff to schedule appointments, track job status, generate invoices, and provide customer support. It is not a public-facing system.

4. How We Store and Protect Your Information

We store personal and service information on secured servers, with access restricted to authorized Grindlex personnel who need it to perform their role. We use reasonable administrative, technical, and organizational measures, including access controls and password protection, to guard against unauthorized access, alteration, disclosure, or destruction of your personal information.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share limited information with trusted service providers who support our operations, such as payment processors or scheduling tools, solely to deliver our services. We may also disclose information where required by law or legal process.

6. Your Choices and Rights

• You may request access to the personal information we hold about you.
• You may request that we correct or update inaccurate information.
• You may request that we delete your personal information, subject to recordkeeping requirements for completed jobs or legal obligations.
• You may opt out of non-essential communications at any time by contacting us.

California residents may have additional rights under California privacy law; you can exercise these rights by contacting us using the details below.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to remember basic preferences and gather anonymous, aggregated usage information to help us improve the booking experience. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our website and services are intended for adults booking home services and are not directed to children. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.